800.826.1012 

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SHIPPING INFORMATION:

Important Links:

* FREE Shipping excludes the following items: Bags & Supplies, Soap, Installation Items, Tables & Chairs, Soap Machines, R&B Products, Coin Slides, Money Boxes, Bearings, Motor & Gears, Motors, Panels, Trunnions and Sweep Sheets. Other exclusions may apply.
FREE Shipping is for Fed Ex ground or Fed Ex home delivery only.

eAaxon offers Next Day Air, 2nd Day Air, Saturday delivery and Standard Ground shipping.

All orders will incur a $6.95 handling charge which will be reflected in your shopping cart.

Alaska, Hawaii, Puerto Rico, Virgin Islands and the Caribbean are shipped FedEx and will incur additional freight charges.APO, FPO and Canadian orders are shipped via FedEx and will incur international freight charges.

All other international orders are shipped via FedEx International and will incur international freight charges.

Standard Ground packages will leave our warehouse the same day if ordered by 2:30pm EST (for in-stock orders only).

Next Day Air packages will leave our warehouse the same day if ordered by 2:30pm EST (for in-stock orders only).

2-Day Air packages will leave our warehouse the same day if ordered by 2:30pm EST (for in-stock orders only). Saturday Delivery packages must be marked Air Shipping and must be ordered on Thursday or Friday by 2:30pm EST (for in-stock orders only).

Delivery Times
To get accurate estimates please refer to FedEx Transit Time map below. The following are estimates for Standard Ground Shipping:



PAYMENT POLICY:

eAaxon gladly accepts:
- VISA
- MasterCard
- Discover
- Debit Cards backed by all major Credit Card Companies
- Sales tax is collected for Florida customers only



RETURNS/EXCHANGES:

Our return policy

Our "Clean" Guarantee. We promise complete satisfaction to all our customers! If you are not totally satisfied with your purchase, simply call our friendly Customer Service Team at 800.826.1012, for a Return Authorization (RA) number. If return is made within 30 days of purchase you will receive an exchange or credit after a 35% restocking fee. No Freight Charges will be credited. No returns of special order items will be accepted at any time. We will not accept parts that have been installed or damaged.

How to return an item

eAaxon's goal is to insure customer satisfaction. To return items please call the toll free phone line to receive a Return Authorization Number for your items. Any items returned to Aaxon without a Return Authorization Number will be returned to the sender. Please contact our Customer Service department at 1.800.826.1012


ORDERING INFORMATION:

Order 365 days a Year - 24 hours a day
At eAaxon.com, there are four easy ways to place an order:

  1. ONLINE: Is the easiest and fastest way to receive your order. Simply follow the online ordering system, use the secure payment server, chose the shipping method.
  2. TELEPHONE: Just dial 800.826.1012 to reach our customer service representatives who are ready to assist you 8:30 a.m. to 5:00pm EST.
  3. FAX: 954.233.1461, all orders will be processed the same day they are received.
  4. MAIL: Send postal correspondence to: eAaxon, 6100 Powerline Road, Ft. Lauderdale, FL 33309
  5. All orders ship Monday through Friday. Signature required for delivery.

 
PRODUCT AVAILABILITY:

eAaxon does its best to have every item in stock, all year round. However, due to delays in shipping, manufacturing, and production, every item is not in stock all the time. We cannot confirm availability until you place your order. As a general rule, everything we have in stock ships out within 24 hours Monday through Friday. As we process your order, we will call you if any items you order are not in stock or will take any longer than the 24 hours to ship out.

PRIVACY POLICY:

Protecting your private information is our priority. This Statement of Privacy applies to eAaxon.com and Aaxon Holdings, Inc. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references are to Aaxon Holdings, Inc. include eAaxon.com and Aaxon Laundry Systems. The eAaxon website is an ecommerce site. By using the eAaxon website, you consent to the data practices described in this statement.

Collection of your personal information

eAaxon may collect personally identifiable information, such as your name. If you purchase eAaxon products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by eAaxon. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the eAaxon website.

eAaxon encourages you to review the privacy statements of the websites you choose to link to from eAaxon so that you can understand how those websites collect, use and share your information. eAaxon is not responsible for the privacy statements or other content on websites outside of the eAaxon website.

Use of your personal information

eAaxon collects and uses your personal information to operate its website(s) and deliver services you have requested.

eAaxon may also use your personally identifiable information to inform you of other products or services available from eAaxon and its affiliates. eAaxon may also contact you via survey to conduct research about your opinion of current services or of potential new services that may be offered.

eAaxon does not sell, rent or lease its customer list to third parties.

eAaxon may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. eAaxon may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to eAaxon, and they are required to maintain the confidentiality of your information.

eAaxon may keep track of the websites and pages our users visit within eAaxon, in order to determine what eAaxon services are the most popular. This data is used to deliver customized content and advertising within eAaxon to customers whose behavior indicates that they are interested in a particular subject area.

eAaxon will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Aaxon or the site; (b) protect and defend the rights and property of eAaxon; and (c) act under exigent circumstances to protect the personal safety of users of eAaxon, or the public.

Use of Cookies

The eAaxon website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be ready by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize eAaxon page or register with eAaxon site or services, a cookie helps eAaxon to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, and so on. When you return to the same eAaxon website, the information you provided can be retrieved, so you can easily use the eAaxon features that you customized.

You have the ability to accept or decline cookies. Most web browse automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the eAaxon services or websites you visit.

Security of your personal information

eAaxon does not transmit personal information (such as credit card information) to other websites, all payment information is captured directly through Authorize.net.

Authorize.net is an independent, third -party company engaged in the development of digital trust. Authorize.net provides authentication of Internet services, digital identity and intellectual property.

Children Under Thirteen

eAaxon does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use the website.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from eAaxon by contacting us here:

  • Web page: www.aaxon.com
  • Email: marketing@aaxon.com
  • Phone: 954.772.7100

Contact Information

eAaxon welcomes your questions or comments regarding this Statement of Privacy. If you believe that eAaxon has not adhered to this statement, please contact Aaxon at:
Email Address:
marketing@aaxon.com
Telephone Number:
954.772.7100