If you wish to cancel your order, you must call our customer service department at (954) 772-7100 as soon as possible after placing your order. Once the order is processed and labeled for shipment, it can’t be cancelled and becomes subject to our return policy.
Parts and supplies can be returned within 30 days of receipt of shipment in most cases. Some products may have different policies or requirements for returns. Any exceptions are listed below.
SPECIAL ORDER PARTS, ELECTRICAL OR ELECTRONIC PARTS OR ASSEMBLIES AND MONEY BOX KEYS WITH SPECIAL KEY CODES ARE NOT RETURNABLE. RESTOCKING CHARGE OF 20% APPLIES TO ALL RETURNS, 40% AFTER 30 DAYS. NO RETURNS AFTER 60 DAYS.
If your return is due to damaged or defective merchandise, an incorrect shipment, or other error on our part, a prepaid return shipping label will be provided during the returns process or may be requested by contacting our customer service department. We will not reimburse customers directly for return shipment postage.
- Depending on the reasons and disposition of the return, buyers may be responsible for return shipping label costs and any restocking fees that might be applicable. This amount will be deducted from your refund.
All returns MUST be clearly marked with a Return Materials Authorization (RMA) number provided by ALS. You may contact our customer service department at (954) 772-7100 to obtain an RMA number